Timelines for Service Connection
Timeslines as stipulated by TNERC for various types of Applications
LOW TENSION SERVICE CONNECTION
| Sl.no | Category | Time Schedule |
|---|---|---|
| 1 | Involving no extension or Improvement works | Generally withing a week and not exceeding 30 days |
| 2 | Involving extension and Improvement but without Distribution Transformer | 60 Days |
| 3 | Involving extension and Improvement with Distribution Transformer | 90 days |
HIGH TENSION SERVICE CONNECTION
| Sl.no | Category | Time Schedule | |
|---|---|---|---|
| HT | EHT | ||
| 1 | Involving Extension & Improvement work | 60 days | 150 days |
| 2 | Involving the enhancement of Power Transformer/Addition of Power Transformer | 120 Days | 180 Days |
| 3 | Involving the Commissioning of new substation | 180 Days | 270 Days |
Note:This Timeline also applicable for Additional Loads
In regard to Agricultural Service Connection and Hut Service Connection, directive issued by Tamil Nadu Electricity Regulatory Commission from time to time on the basis of the guidance by National Electricity Policy and the policy directions by State Government, will be followed.
Temporary Supply
The intending consumers may require temporary services for construction of residential houses, complexes, commercial complexes, industrial premises and also for illumination during festivals, etc. Such temporary services will be effected as per the time schedule specified for the new and additional loads.
Change of Tariff
Change of tariff will be effected within seven days from the date of receipt of application from the consumer. However no consumer shall be permitted to change the tariff of the service connection from any Low Tension Tariff (other than agriculture) to Low Tension Tariff for agriculture.
Complaints in Billing etc
Any complaints in billing received prior to the due date for payment shall be resolved before the next billing along with refund/adjustments, if any. However, the complaints in respect of arithmetic error if any received three days prior to the due date for payment shall be set right within the due date for payment. The consumer shall not, on the plea of incorrectness, withhold any portion of the amount billed.
Transfer of Service Connection
The transfer of service connection will be effected within 7 days from the date of receipt of complete application.
Replacement of Meter
On receipt of complaints or found during inspection/meter reading, that the meter in a service connection is not correct or defective or burnt, the meter will be replaced within 30 days after collecting the charges applicable.
Shifting of Service Connection
| Sl.no | Description | Time Schedule |
|---|---|---|
| 1 | Shifting of Meter / Service | 25 Days |
| 2 | Shifting of LT / HT LinesTransformer | 60 Days |
| 3 | Shifting of Transformer Structure | 90 days |
The above works will be carried out after remittance of charges due therefore.
Supply Restoration
| Sl.no | Reason for Interruption | Power Restoration Time | |||
|---|---|---|---|---|---|
| Corporation | Urban Municipalities | Rural | Hill Area | ||
| 1 | HT Supply failure | 1 Hour | 3 Hours | 6 Hours | 12 Hours |
| 2 | Fault in Transformer structure or LT line or Pillar Box | 2 Hours | 4 Hours | 6 Hours | 12 Hours |
| 3 | Fault of Distribution Transformer | 24 Hours | 48 Hours | 48 Hours | 48 Hours |
| 4 | Individual Service Connection fault | 3 Hours | 9 Hours | 12 Hours | 24 Hours |
Complaints of failure/interruption at consumer premises in rural areas and urban areas other than corporation limits will be attended to between 8.00 A.M. and 6.00 P.M.
PLANNED SUPPLY INTERRUPTION
In our efforts to supply the best possible service, we often have to work on our distribution network to improve it or to connect new consumers.
This may result in interruption of your electricity supply. When such interruption is necessary, we will inform you in advance by publishing it in newspapers .